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Help Form
Sometimes you need a product in a flash and just want to verify an item is in stock. Other times you have a specific question regarding a product, shipping method, or your order. Use the form below and we will help. Please refrain from spam, we only log this information to our database for 24-hours and then it's gone.
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Description Please be as detailed as possible with your description. The more complete your information is the faster we can return an answer.
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Ordering FAQ
What methods of payment does satawholesale.com support?
How long does it take satawholesale.com to ship my order?
What happens if any item is back ordered?
Can I order only from satawholesale.com online?
I cannot order online, what can be wrong?
Does satawholesale.com rent or sell my personal information? What is your privacy policy?
What methods of payment does satawholesale.com support?
satawholesale.com accepts: Visa, Mastercard, Discover, and American Express cards.
How long does it take satawholesale.com to ship my order?
Order processing usually occurs within one day. This includes charging the credit card, verification of addresses, product handling, packing, and shipping. Some items may become out of stock before our web site is updated. In such cases you will be notified by email.
What happens if any item is back ordered?
If an item is found to be out of stock after the order is placed ComputerHQ.com will ship the parts of the order that are available. The back ordered items would be shipped as they become available. Customers will not be charged additional shipping or handling fees for back ordered items.
Can I order only from satawholesale.com online?
yes. Our website operates 24/7 365 days a week and this is where you should place all orders. If you are having trouble with the website please see our ordering FAQ and make sure all your browser settings are correctly set. It is the customer's responsibility to look over their email confirmation to make sure that the customer's information (shipping, contact, etc.) is correct and the parts in the email confirmation are what the customer intended to order and contact us right away (before product is shipped) if any errors are found or if no email confirmation is received.
I cannot order online, what can be wrong?
We test our website thoroughly so it's rare that customers have ordering problems. If they do it is often due to one of the following problems:
Cookies not enabled.
The computer you are using is behind a firewall and it's blocking our site, in which case you'd need to contact your network administrator for help.
The system clock on your system is not set correctly.
Your browser is older than Microsoft Internet Explorer 5.1.
Does satawholesale.com rent or sell my personal information? What is your privacy policy?
Never! We respect our customer's privacy and never rent or sell customer information. For our complete privacy policy please see the privacy policy page.

Payment FAQ
What methods of payment does satawholesale.com support?
Does satawholesale.com accept Purchase Orders?
Does satawholesale.com accept international credit cards?
Does satawholesale.com have a strict verification process? Other online companies do not require address verification.
Why was my credit card declined when I know the credit and or money is available in the card?
What states require sales tax?
What methods of payment does satawholesale.com support?
satawholesale.com accepts: Visa, Mastercard, Discover, and American Express cards.
Does satawholesale.com accept Purchase Orders?
No.
Does satawholesale.com accept international credit cards?
No. At this time we are not accepting any international orders.
Does satawholesale.com have a strict verification process? Other online companies do not require address verification.
Computer parts by their nature are extremely easy to resell and the average ticket price is quite high leading to extremely high fraud rates. For the sake of credit card holders and for our own protection satawholesale.com has in place the strongest measures in any business against fraud. To begin with we ship only to credit card billing address or alternate shipping addresses that are actually listed with the credit card issuing institution. We also work with local and federal law enforcement agencies when we detect fraud being committed within our network.
Why was my credit card declined when I know the credit and or money is available in the card?
There are many scenarios under which a card can be declined. It may be due to wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or random security checks by the credit card issuer. When this happens, the cardholder needs to contact the bank directly to find out why it happened and correct the problem.
What states require sales tax?
All orders that have either shipping or billing addresses within Florida will be automatically charged sales tax.


Shipping FAQ
What shipping methods does satawholesale.com use?
How do I know which shipper my order was shipped through?
My tracking number is not valid. What should I do?
Does satawholesale.com ship internationally?
What shipping methods does satawholesale.com use?
satawholesale.com uses the fastest shipping to your area, typically between FedEx, UPS, and USPS.
How do I know which shipper my order was shipped through?
You will receive an email with any tracking number and shipping details after your order is shipped.
My tracking number is not valid. What should I do?
For most carriers the tracking number is not valid until it arrives at a central hub or sometimes a driver fails to scan all the packages. This will result in a tracking number that appears to be invalid for a short duration of time. Please wait at least a day or two to see if all the items can be tracked. If not give us a call and we will begin a tracer on the package(s).
Does satawholesale.com ship internationally?
We do not ship internationally at this time.


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